Customer Service


Delivery to the house in under 30 minutes?  



Who are your Customers, and what are their expectations?

Customer Service is all about listening carefully to your Customer, ensuring that you understand exactly what it is that they want, and then communicating exactly that information to everyone involved in the Service Delivery. 

However, what actually happens sometimes looks like this:

What the Customer Described vs. What the Engineer Designed


When your Customer has received exactly what they requested, to the satisfaction of their expectations, you will be praised for having provided “Excellent Customer Service.”


To craft a mission statement for Excellent Customer Service, consider these examples and resources:

Customer Action Plan

Customer Impact Assessment

Customer Relationship Management

Customer Service Charter

Customer Service Plan 

How to Irritate a Client

Service Best

Survey Design Considerations

Typical Management Competencies

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How may I be of service to you, today?